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Help center

How can we help?

Quick answers for customers with a Kambak card and for the businesses that use it.

For customers

If you joined the card of a business that uses Kambak.

How do I add the card to my phone?

Scan the QR code on the counter or tap your phone on the NFC stand (with the screen unlocked).

Enter your name and email, then tap Add to Google Wallet or Add to Apple Wallet.

No app to download and no account to create.

Does it work on iPhone and Android?
  • iPhone: it’s saved in Apple Wallet, which comes preinstalled.
  • Android: it’s saved in Google Wallet (free on the Play Store if you don’t have it).
  • Phones without Google services (for example, recent Huawei models) aren’t supported.
I lost the card or changed phones

Your stamps, points or membership are stored by the business, not on your phone, so they aren’t lost.

Scan the business’s QR code again with the same email to get your card back.

How do I stop notifications?

Pick whichever option works best for you:

  • iPhone: open the card in Wallet, tap “more” (…) and turn off notifications.
  • Android: open the card in Google Wallet, go to its details and turn off notifications.
  • Delete the card from your wallet and you won’t get anything else.
  • Ask the business, or use the cancellation button and choose “I’m a customer of a business”.

You only get promotions if you checked the box when you joined.

What data do you keep about me?

What you entered when you joined (name, email and, if you added them, phone or birthday) and your visits to that business.

It belongs to the business: Kambak processes it on their behalf and doesn’t use it for anything else.

To delete it, ask the business or write to us. More details in the privacy policy.

For businesses

How do I get started?

Create your account, add your business and build your first card from a template.

Print the QR code or order the NFC stand from the dashboard.

New accounts get the full Pro plan for 14 days.

How do I add a stamp or validate a membership?

In the dashboard, go to Scanner: scan the customer’s pass with the camera and choose add, redeem or validate.

The pass updates on their phone automatically.

How much does it cost and how do I pay?

There’s a Free plan and paid plans from ARS 14,900 per month (see plans and pricing).

You pay with Mercado Pago, by automatic monthly or yearly debit (the yearly plan costs 10 months).

How do I cancel my plan?

Anytime, no commitment: from Plan and billing in the dashboard or with the cancellation button, without logging in.

If you subscribed less than 10 days ago, use the withdrawal button and we’ll refund what you paid.

Is my customers’ data mine?

Yes. Kambak processes it on your behalf (we are the “data processor”) and doesn’t use it for anything else or share it with other businesses.

You can export it anytime.

Can I use my logo and colors?

Yes: the card shows your logo, colors and text, with a preview on iPhone and Android.

Contact

Didn’t find what you were looking for? Write to us and we’ll get back to you as soon as possible.